Wednesday, July 05, 2006

EGovernment Citizen Services: Voice of the Customer ...

A number of methods are being used to develop the voice of the customer perspective for electronic government services for citizens. ...

eGovernment Citizen Services are being understood by the Telecomm and Policy Institute ...

... "The nonprofit Telecommunications and Policy Institute conducted a survey of 1,002 citizens for the state of Texas. In this random telephone survey, citizens were asked about their current and potential use of electronic government services. They were asked about services they currently use, services they would use in the future, concerns about privacy and security, funding options for e-government and several other issues. " ...

EGovernment Citizen Services: Voice of the Customer: Via Center for Technology in Government: Who is asking citizens what services government should provide electronically? ...

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